Refunds and Cancellation Policy

Last Update on July 02, 2023

At Counsello AI, we strive to provide you with a seamless experience. However, we understand that certain circumstances may warrant a refund. This Refund Policy outlines the conditions under which refunds may be considered for our service. By using our service, you acknowledge and agree to comply with the terms of this policy. Please review this policy carefully to understand your rights and responsibilities regarding refund requests.

  • Refund Eligibility: Refunds for the Counsello AI service may be considered in the following circumstances:
    1. If there are significant technical issues that prevent you from accessing or using the service, and the Company is unable to resolve the issue within a reasonable time frame.
    2. If the service does not meet the functionality or features as described on the website.
  • Refund Request Process: To request a refund, you must submit a written request to the Company's customer support within [number of days] days from the date of purchase. The request must include details about the issue and any supporting documentation.
  • Refund Discretion: The Company reserves the right to assess each refund request on a case-by-case basis. Refunds may be provided in the form of credit towards future purchases or a partial/full refund of the purchase amount, depending on the nature of the issue.
  • Non-Refundable Circumstances: Refunds will not be provided under the following circumstances:
    1. If the issue is due to user error, misuse, or failure to meet system requirements.
    2. If the refund request is made after the specified refund eligibility period.
    3. If the service has been substantially utilized or if a significant amount of time has passed since the purchase.
  • Payment Method: Refunds, when approved, will be issued using the original payment method used for the purchase. The Company is not responsible for any fees or charges incurred in connection with the refund.
  • Modifications to the Refund Policy: The Company reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on the website.

Cancellation requests for Counsello AI can be made by users under certain conditions. To request a cancellation, please contact our customer support team at [customer support email or contact details].

  • Free Trial Cancellation: If you are currently on a free trial period for Counsello AI, you can cancel your subscription at any time during the trial period without incurring any charges.
  • Subscription Cancellation: For users who have subscribed to a paid plan, you may cancel your subscription at any time. However, please note the following:
    1. Monthly Subscription: If you are on a monthly subscription plan, your cancellation will take effect at the end of the current billing cycle, and you will not be charged for the subsequent month.
    2. Annual Subscription: If you have chosen an annual subscription plan, you can cancel your subscription, but please be aware that no refund will be provided for the remaining period of the subscription.
  • Cancellation Process: To request a cancellation, please contact our customer support team with your account details and the reason for cancellation. We will process your cancellation request promptly.
  • Effect of Cancellation: Upon cancellation, your access to the Counsello AI service and any associated features will be terminated at the end of the applicable period. Please note that you will no longer have access to your data or any other content associated with your account, and it is your responsibility to retrieve and backup any necessary information before cancellation.
  • Modifications to the Cancellation Policy: The Company reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting the revised policy on the website.